Letter to Patients – COVID-19

Mid-State Health Center’s COVID-19 Response

A Note to our Patients

Mid-State Community:

During this challenging time of the COVID-19 outbreak, we at Mid-State Health Center are making some temporary changes to keep our patients, staff, and community safe. We will be here for you throughout this event but will need to adjust our operations to reduce the possibility of spreading the virus and keep the community safe. This being said, it is still our mission to serve our patients and provide you with the best quality care. We are still OPEN and seeing patients, just with some temporary adjustments.

We are encouraging everyone to do their part in preventing the spread of this illness:


Before you come to the health center – Please call ahead if you have:

• a Cough AND a temperature of 99.6 or higher

OR shortness of breath

OR have traveled somewhere internationally in the past two weeks

OR have had contact with someone diagnosed with COVID-19

Calling ahead will allow us to plan for your visit in a safe and private way. When you call, we will ask you a few brief questions about your symptoms and exposure. If it seems unlikely you have COVID-19, we will schedule your appointment as usual. If we think you may have or have been exposed to, COVID-19, we will work with you on a plan for your care. Many visits can be offered via phone call or video conference to ensure you can still receive the care that you need.

What to expect when you come for an appointment:

As the situation evolves, we will be making additional modifications to how we continue to see patients.  This is not because our staff is ill, but to protect them from possible exposure. Keeping our staff healthy is important to ensure we can provide the best patient care possible.

Face masks: You will now see employees wearing facemasks throughout the organization. 

Onsite Screening Protocol: Please arrive for your appointment 15 minutes before your appointment time so we can ask you a few quick questions about symptoms, exposure risk, and take your temperature. This process will happen outside of our main entrance.

Limiting Visitors to the office: Please do not bring others to your appointment unless it is essential to your visit


ADJUSTMENTS TO OUR SERVICES

We have made a few changes to increase the safety of our care delivery for patients and staff.  Still being offered but with temporary adjustments:

Telehealth (NEW Service): Being offered by phone, video, or online depending on the type of visit and preference of the provider and patient.

Medical Visits (as appropriate)
Behavioral Health Visits
Dietitian Appointments

Dental Care: As of March 18, we are only able to perform emergency dental care. If you have an appointment for routine or non-urgent care, we will call you to reschedule.

Intensive Outpatient Program at Whole Village: Our Recovery Services at Whole Village remain open from 9 AM to 5 PM by appointment only. Please call (603) 217-6300 to schedule. SMART Recovery meetings have been postponed until further notice but are available online at SMART Recovery Community. Participants will follow the same screening process upon entering Recovery Services.

Children’s Learning Center: This is an offsite program and we will continue to provide this service to our community until we are directed to discontinue this service by the Governor’s office, Department of HHS, CDC, or other government agency, or due to staffing considerations.

Transportation:  Transportation is partially suspended. Requests must be made at least 3 days in advance and approved on a case by case basis by the transportation coordinator.

Visiting Specialists from the Alpine Clinic: Alpine Clinic will continue to provide services on Tuesdays. Patients will follow the same screening process for Alpine Clinic Appointments. 

If you have any questions about our services, please visit us online at midstatehealth.org or call us at:

Plymouth: (603) 536-4000      Bristol: (603) 744-6200

Be well and stay healthy,

Robert MacLeod, Mid-State CEO


For more COVID-19 information, access these reliable sources:

     Centers for Disease Control

     NH Department of Health and Human Services