OUR COVID-19 RESPONSE

A Message to our Patients

During this challenging time of the COVID-19 outbreak, we at Mid-State are committed to keeping our patients, staff, and community safe. Our mission to serve patients and provide you with the best quality care has never been more important. We are OPEN and seeing patients, just with some temporary changes.

Facemasks are still required in our practice. 

We are encouraging everyone to do their part in preventing the spread of this illness:

  • Wash your hands for 20 seconds with soap and warm water
  • If hand-washing is not available, use hand sanitizer and rub hands briskly until dry
  • Avoid touching your eyes, nose, and mouth
  • Maintain 6 feet between you and someone else.
  • Stay home if you have a fever (99.6 +) or a cough
  • Wear a facemask or cloth covering over your mouth and nose whenever in indoor public areas or stores, and in crowded outdoor areas.

Before Your Visit

Please call ahead if you have:

  • A Cough
  • Temperature of 99.6 or higher
  • Shortness of breath
  • Had contact with someone diagnosed with Coronavirus
  • Sore throat, or
  • Recent loss of smell or taste

Calling ahead will allow us to plan for your visit in a safe way. When you call, we will ask you questions about your symptoms and exposure. If you are low risk for COVID-19, we will schedule your visit as usual. If you are high risk or have been exposed to the virus, we will help you access no-cost testing and work with you on a plan for your care. Many visits can be offered via phone or video call, or at an alternate site at the office, to ensure you can still receive the care that you need.

 

What to Expect At Your Visit

Facemasks: All people in our building are required to wear a facemask. We ask that you please wear a fitted mask that covers your mouth and nose at all times while in our practice. Please do not wear neck gaiters, bandanas, or N95 masks with valves.

 

Changes To Our Services

Vaccinations: Mid-State Health Center offers the COVID-19 Vaccine. Please call our office at 603-536-4000 to schedule an appointment. Vaccine is administered in your vehicle. 

Remote Health Visits (“Telehealth” or “Telemedicine”): Health care visits are now being offered by phone or video call depending on the type of visit and preference of the provider and patient.  The following services are offered as remote visits:

Medical Visits
Behavioral Health Visits
Dietitian Consult
COVID-19 Illness Assessment and Referral to Testing (no cost visit)

*Please note: You must be in NH to receive a telehealth visit with our providers. 

Curbside Care: Mid-State now offers Nursing Visits in a curbside care model for our patients who are unable to come into the office. If this type of visit is right for you, we will give you special instructions when you schedule your visit.

Dental Care: Dental services are open for same-day emergency care and regular, elective procedures such as cleanings. Our dental team will give you special instructions to make sure you feel prepared for your visit. Please call ahead for an appointment.

RISE Recovery Services: RISE at Whole Village is open from 9 AM to 5 PM by appointment only. Please call or text (603) 217-6300 to schedule. Each person will be screened prior to entry into the building.

Transportation:   Requests are approved on a case-by-case basis by the Transportation Coordinator. Please call at least 3 days in advance to check access.

Alpine Clinic Specialists:  Services available on Tuesdays in Plymouth and Wednesdays in Bristol. Patients will follow the same screening process for Alpine Clinic Appointments. 

Children’s Learning Center:  An offsite program open until we are instructed to close or due to staffing considerations.

If you have any questions, please call us at 603-536-4000

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