Letter to Patients – COVID-19
Mid-State Health Center’s COVID-19 Response
A Message to our Patients
May 18, 2020
During this challenging time of the Coronavirus outbreak, we at Mid-State are committed to keeping our patients, staff, and community safe. our mission to serve patients and provide you with the best quality care. We are OPEN and seeing patients, just with some temporary changes.
We are encouraging everyone to do his or her part in preventing the spread of this illness:
- Wash your hands for 20 seconds with soap and warm water
- If hand-washing is not available, Use hand sanitizer and rub hands briskly until dry
- Avoid touching your eyes, nose, and mouth
- Maintain 6 feet between you and someone else.
- Stay home if you have a fever (99.6 +) or a cough
- Wear a facemask or cloth covering over your mouth and nose while in close contact with others
BEFORE YOUR VISIT
Please call ahead if you have:
• A Cough
• Temperature of 99.6 or higher
• Shortness of breath
• Had contact with someone diagnosed with Coronavirus
• Recent loss of smell or taste, or
• Traveled outside of New Hampshire in the past two weeks
Calling ahead will allow us to plan for your visit in a safe way. When you call, we will ask you questions about your symptoms and exposure. If you are low risk for COVID-19, we will schedule your visit as usual. If you are a high risk or exposed to the virus, we will help you access a no-cost testing and work with you on a plan for your care. Many visits can be offered via phone or video call to ensure you can still receive the care that you need.
WHAT TO EXPECT AT YOUR VISIT
Facemasks: You will see staff wearing facemasks throughout the practice. We are asking all people in our building to wear a facemask. Please bring one to from home if you have one.
Onsite Screening: Please arrive for your appointment 15 minutes before your scheduled time so we can ask you a few questions about symptoms, exposure risk, and take your temperature. These questions will be similar to the ones asked when you called to make your appointment. Asking these questions again will let us know if your health has changed from then to now. Screening occurs six (6) feet from our main entrance.
Visitors in the office: We ask that you do not bring other people to your appointment unless they help you with your care at home.
CHANGES TO OUR SERVICES
Remote Health Visits (“Telehealth” or “Telemedicine”): health care visits are now being offered by phone or video call depending on the type of visit and preference of the provider and patient. the following services are offered as remote visits:
Behavioral Health Visits
COVID-19 Illness Assessment and Referral to Testing (no cost visit)
Curbside Care: Mid-State now offers Nursing Visits in a curbside care model for our patients who are unable to come into the office. If this type of visit is right for you, we will give you special instruction when you schedule your visit.
Dental Care: Dental services are open for same day emergency care and elective procedures such as cleanings. Our dental team will give you special instructions to make sure you feel prepared for your visit. Please call ahead for an appointment.
RISE Recovery Services: RISE at Whole Village is open from 9 AM to 5 PM by appointment only. Please call or text (603) 217-6300 to schedule. Each person will be screened prior to entry into the building.
SMART Recovery meetings have been postponed until further notice, but are available online at SMART Recovery Community.
Transportation: We have limited services at this time. Requests are approved on a case-by-case basis by the Transportation Coordinator. Please call at least 3 days in advance to check access.
Alpine Clinic Specialists: Services available on Tuesdays. Patients will follow the same screening process for Alpine Clinic Appointments.
Children’s Learning Center: an offsite program open until we are instructed to close or due to staffing considerations.
If you have any questions, please visit us online at midstatehealth.org or call us at:
Plymouth: (603) 536-4000 Bristol: (603) 744-6200
Be well and stay healthy,
Robert MacLeod, Mid-State CEO
For more COVID-19 information, access these reliable sources: